Member Experience

Deliver the digital-first experience your members expect, while maintaining the personal touch they value. Every interaction, every channel, perfectly connected.

Your Members Deserve Better Than Phone Queues

Limited hours forcing members to take time off work to call
Repetitive questions because systems don't share information
Paper forms and branch visits for simple requests
No visibility of application status or account changes

Soar puts your members in control with modern self-service tools while giving your team complete visibility.

Modern Service, Personal Touch

24/7 self-service access
Complete member history
Automated communications
Proactive member support

Every Channel, One Experience

Give members the freedom to interact how they want, when they want, with consistent service across every touchpoint.

📱

Branded Mobile App

Your brand, your app. Give members 24/7 access to their accounts, loans, and services.

💻

Self-Service Portal

Let members apply for loans, manage payments, and update details without calling.

🔄

Omnichannel CRM

Complete member history across every touchpoint - branch, phone, email, app.

📄

Document Management

Secure document upload, e-signatures, and automated verification workflows.

The Connected Member Journey

From first enquiry to loyal advocate, every interaction builds the relationship

🔍

Discover

  • Website visit
  • Eligibility check
  • Product comparison
  • Live chat support
🤝

Join & Transact

  • Digital onboarding
  • Loan applications
  • Payment management
  • Document upload

Grow & Advocate

  • Additional products
  • Referral rewards
  • Community features
  • Loyalty benefits

Your Brand in Their Pocket

A fully-branded mobile app that puts your services at your members' fingertips. No generic solutions - this is your app, your way.

Native iOS & Android Apps

Published under your name in app stores

Responsive Web Portal

Full functionality on any device or browser

Integrated Communications

Push notifications, SMS, and in-app messaging

Mobile App Features

Account Dashboard
Loan Applications
Payment Management
Document Upload
Transaction History
Support Chat
Branch Locator
Notifications

Every Channel Connected

Meet members where they are with consistent service across all channels

Mobile App (iOS & Android)

Web Portal

Branch Systems

Phone Support

Email Management

SMS Communications

Live Chat

Social Media

Measurable Member Impact

70%

Reduction in support calls

24/7

Member self-service availability

5x

Faster loan applications

95%

Member satisfaction score

"Our members love the app. They can check balances, apply for loans, and manage payments without calling or visiting a branch. It's transformed how we serve our community."
Karl, Head of Lending
NEFirst Credit Union

Ready to Delight Your Members?

See how Soar can help you deliver the modern experience your members expect